What Makes a Great Conversational AI Experience?

We are hosting a virtual panel discussion with industry experts from Bitext and OneReach.ai to discuss the current state of Conversational AI and the necessary components to building exceptional customer service experiences. 

You are not alone if you have ever experienced a poor interaction with a voicebot/chatbot. Perhaps you heard, “Sorry, I didn’t get that. Can you repeat your request?” or have been transferred to a human agent after a simple question. Unfortunately, these experiences are common across various industries and result in a negative customer experience and ultimately cause churn. Join Bitext, OneReach.ai, and Deepgram to find out why customers are rejecting simple IVRs, chatbots, and menu-driven voice bots to embrace more human-like bots that understand the customer intent and respond correctly to meet customer needs.