The Future of Voice Technology in Customer Experience
Our previous webinar focused on the Importance of Voice Technology on the Customer Experience, why it was the top use case in the 2022 State of Voice Report, and what ROI you may see with implementing a Voice enabled Customer Experience. The second part of this webinar series focused on what more we can learn from customer conversations and what actions can be taken to truly improve CX.
Watch this panel on-demand featuring Derek Top, Director of Research at Opus Research, Shadi Baqleh, COO of Deepgram, Amy Brown, CEO of Authenticx, and Steve Trier, COO of Tethr to learn about what more we can gain from analyzing customer conversations and what actions can be taken to truly improve CX.
In this on-demand webinar, you will learn...
- How post-interaction surveys may not be needed
- How sentiment analysis can be used to reduce churn
- What new innovations in voice-enabled CX are in the works