Our previous webinar focused on the Importance of Voice Technology on the Customer Experience, why it was the top use case in the 2022 State of Voice Report, and what ROI you may see with implementing a Voice enabled Customer Experience. The second part of this webinar series will focus on what more we can learn from customer conversations and what actions can be taken to truly improve CX.
In this webinar, our panel featuring Deepgram, Opus Research, Authenticx and Tethr will discuss the future of CX with Voice.
You will also learn...
- How post-interaction surveys may not be needed
- How sentiment analysis can be used to reduce churn
- What new innovations in voice-enabled CX are in the works