Customer Case Study


Sharpen is disrupting the traditional contact center with a cloud-based, agent-centric platform that simplifies customer service interactions and serves over 200 global customers. One of the most crucial tools in the arsenal of contact center solutions is automatic speech recognition (ASR). Learn how Sharpen elevates their contact center customer experience and arms agents with fast, accurate, reliable speech transcription to improve productivity in real-time.

In this case study, you will learn about:

  • The current contact center landscape
  • Challenges Sharpen faced
  • How Sharpen was able to achieve better accuracy, improved voice search functionality, and more satisfied customers

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