Case Study

Sharpen Elevates the Contact Center Customer Experience with Deepgram

Sharpen is disrupting the traditional contact center with a cloud-based, agent-centric platform that simplifies customer service interactions and serves over 200 global customers. One of the most crucial tools in the arsenal of contact center solutions is automatic speech recognition (ASR). Learn how Sharpen elevates their contact center customer experience and arms agents with fast, accurate, reliable speech transcription to improve productivity in real-time.

In this case study, you will learn...

  • The current state of the contact center landscape
  • Initial challenges Sharpen faced
  • How Sharpen achieved better accuracy, improved voice search functionality, and more satisfied customers

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