New Tech for New Problems
The ongoing work and life disruptions brought on by COVID-19 continue to place new and evolving burdens on contact centers and customers alike. Agents face more complicated issues in the current environment and organizations are grappling with how best to support and improve performance. And because today's service interactions are tomorrow's purchases, it's critical to improve the customer experience within this environment. Watch this panel discussion between Tethr and Deepgram to learn how companies can improve their customer experience overall.
In this webinar you’ll learn...
- How the contact center has evolved for leaders, agents and customers during COVID
- Specific ways that contact center technology needs to adapt in the "new normal"
- Why customer calls (and the insights within) matter more than ever before