Importance of Voice Technology for Customer Experiences
In the 2022 State of Voice Report conducted by Opus Research, “Improving Customer Experience (CX)” is the #1 reason to implement automated speech technology.
Watch this panel on-demand featuring Dan Miller, Sr. Researcher of Opus Research, Shadi Baqleh, COO of Deepgram, and Amy Brown, CEO of Authenticx to learn about these results and why CX is the number 1 use case. Learn how CX companies are using current voice technology to really understand their customers and what the future holds for voice and CX.
In this on-demand webinar, you will learn...
- Why CX is the top use case for voice technology
- What expected ROI you will see from implementing voice technology
- What customer insights you will gain from using voice in your CX strategy