---
title: "On-Demand Webinar: Importance of Voice Technology for Customer Experiences"
description: Watch this webinar with Deepgram, Opus Research and Authenticx to learn why CX is the top use case for voice technology, what expected ROI you will see from implementing voice tech, and the customer insights you will gain from using voice in your CX strategy.
image: https://offers.deepgram.com/hubfs/on-demand-webinar-importance-of-voice-tech-for-cx-linkedin-1200x628@2x.png
---

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###### On-Demand Webinar

# **Importance of Voice Technology for Customer Experiences**

### **Presented by Deepgram with Opus Research and Authenticx**

[Watch Now](https://offers.deepgram.com/importance-of-voice-technology-for-customer-experiences-on-demand#page-form-webinar-live)

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## Importance of Voice Technology for Customer Experiences

In the **[2022 State of Voice Report](https://deepgram.com/state-of-voice-technology-2022/?utm_campaign=0122%20State%20of%20Voice%20Technology%20Report&utm_source=website&utm_medium=globalheader&utm_content=2022sovreport)** conducted by Opus Research, **“Improving Customer Experience (CX)” is the #1 reason to implement automated speech technology.**

Watch this panel on-demand featuring **Dan Miller**, Sr. Researcher of **Opus Research**, **Shadi Baqleh**, COO of **Deepgram**, and **Amy Brown**, CEO of **Authenticx** to learn about these results and why CX is the number 1 use case. Learn how CX companies are using current voice technology to really understand their customers and what the future holds for voice and CX. 

#### **In this on-demand webinar, you will learn...**

- Why CX is the top use case for voice technology
- What expected ROI you will see from implementing voice technology
- What customer insights you will gain from using voice in your CX strategy

#### **Sign up to access the webinar on-demand!**

#### Press Play

### MEET THE SPEAKERS

**Dan Miller**

*Founder & Senior Researcher*

Opus Research

**Shadi Baqleh**

*COO*

Deepgram

**Amy Brown**

*CEO*

Authenticx

## Learn new ways supercharge your customer service.

[Contact Us](https://deepgram.com/contact-us/)

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