Case study

Deepgram Creates Increased Insights for CallTrackingMetrics Customers

CallTrackingMetrics’s award-winning call tracking and automation software provides thousands of businesses around the world with the tools they need to track, manage, and analyze their phone calls so they can increase sales conversions. Call center data is critical to managing the end customer’s experience, yet the data from recorded phone conversations had been sorely lacking. Learn how CallTrackingMetrics was able to improve the quality of their customer conversation analytics with Deepgram.

In this case study you will learn...

  • Overview of the contact center as-a-service industry (CCaaS)
  • Initial challenges CallTrackingMetrics faced
  • Results achieved by leveraging an end-end AI speech solution

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